“We’re focused on becoming more inclusive for passengers of all ages and abilities in order to provide a world-class passenger experience. That’s why we’ve introduced the Sunflower Lanyard program for travellers with invisible disabilities.”
A person’s disability is not always visible to others. Invisible disabilities can include autism, arthritis, chronic fatigue, mental health, fetal alcohol spectrum disorder, speech disorders, learning disabilities and more.
By wearing a Sunflower Lanyard, passengers will be able to signal to airport employees that they may need extra help or additional time while travelling through the airport. The lanyard is visible enough to be seen from a distance but still offers privacy for the person wearing it as they do not need to disclose their invisible disability to staff.
The Sunflower Lanyard Program began at Gatwick Airport in 2016 and has since spread to other airports and public spaces in Europe and the world.
Passengers can pick up a Sunflower Lanyard at information desks in Terminals 1 and 3 and at the Lost and Found area in Terminal 1 or they can be requested prior to travel by mail through our online form, at least 14 days in advance.